Delivery and Returns

Delivery costs

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

Delivery charges will be confirmed to you, before your order is accepted.

Delivery Options

View this table to find out how much delivery starts from for each country. We ship globally, so if your country is not listed in the table, please contact [email protected] on delivery charges in your country.

Free delivery offers

Free delivery offers, when available, may apply to ordered goods. If your order is listed as free delivery, you won’t be charged for delivery services.

Returns and exchanges

Cancelling your online order within the cooling off period

You have 14 days to change your mind from the day after you receive your order. You can cancel by sending an email to [email protected]. Please include in an email your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. The returned goods should be delivered to our warehouse at the address provided in cancellation email. You will be refunded for full price of returned goods, except any delivery costs. Returned goods must be unused on without any defects. The items do not need to be in their original packaging however they must be in a sellable condition.

Returning items what are incorrect or require exchange

Please clearly state on the email to [email protected] the reason for return and whether you require a refund or exchange. Filters4Eu is only able to exchange items for the same product. The returned goods should be delivered to our warehouse at the address provided in cancellation email. Returned goods must be unused on without any defects. The items do not need to be in their original packaging however they must be in a sellable condition. You will be refunded for full price of returned goods. Delivery costs will be refunded if they are delivered due to our negligence.

Defective items

In the unlikely event that you receive a defective product:

You will be entitled to one of the following remedies:

1. Tier 1: within 30 days of receiving the defective item, you can choose to receive either:

• a replacement; or
• a full refund.

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a replacement of the defective item (but not a refund).
3. Tier 3: if the replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Filters4Eu depending on what is reasonable in the circumstances); or
• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced).

If you think you have received a defective item, please return the items back to Filters4Eu including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a replacement. Delivery address will be provided in an email.
• Filters4Eu will examine the returned items and notify you of your refund or replacement via e-mail within a reasonable period.

In case of defective items, you will be compensated a full amount, including reasonable delivery costs.

Refund

We will refund within fourteen (14) days after the day Filters4Eu confirms via e-mail that you are entitled to a refund. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).